Financial Applications Engineer

Overview

Key Responsibilities

• Analyze application, service performance, characteristics, and behaviors, troubleshoot problems and recommend procurement and/or modifications to application or service configurations and resources to maintain service availability.
• Identify, diagnose, and resolve application problems, and perform incident and problem investigation and diagnosis.
• Maintain the availability of cloud services infrastructure in accordance with the SLA by proactively managing and monitoring network, systems, and security.
• Monitor the network and system performance and respond to irregulates and issues in accordance with documented procedures.
• Participate in efforts to develop and implement application processes and system monitoring.
• Responsible for the implementation of software applications and other services based on Cloud team-documented policies and standards to meet the needs of clients.
• Perform installation and configuration of new/existing software applications.
• Collaborate with Network and System Administrators to ensure proper integration of application software; Work closely with application development teams to fine-tune and troubleshoot applications.
• Assess client application requirements and test, recommend, and implement solutions to meet these requirements.
• Recommend/Assist in the modification of the company s products and/or customer internal systems to meet the needs of the client and/or end-user.
• Participate in implementing application updates to include upgrades, patches, and new releases.
• Perform configuration changes; perform application backups according to documented policies and procedures.
• Investigate and resolve issues reported or escalated by the customer; Identify, apply, and document solutions for errors and irregularities in the application and its related services according to documented policies and procedures.
• Liaise with vendors for support on issues related to the application software.
• Ensure that the cloud services delivery and operations comply with the Cloud Security Policy and other established guidelines and objectives.
• Collaborate with other team members and departments to deliver an effective, secure, and optimal solution in the implementation of projects, tasks and operations.
• Perform other related duties as assigned to ensure the efficient and effective functioning and security of the unit.
• Prepare technical documentation on the assigned tasks.
• Maintain Eastnets security of information, devices and systems, and its personnel, customers and partners use.
• Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity and availability.
• Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.
• Participate in the company s wide initiatives.