Financial Applications Engineer

Eastnets is a leading player in the B2B fintech industry.

We are a global provider of compliance and payment solutions for the financial services sector, our experience and expertise help ensure trust at 800 financial institutions across the world, including 11 of the top 50 banks.

For more than 35 years, we’ve worked to keep the world safe and secure from financial crime.

We do it by helping our partners manage risk through Sanction Screening, Transaction Monitoring, analysis, and reporting, plus market-leading consultancy and customer support.

Have a look at our website here: www.eastnets.com.

The Financial Applications Engineer is responsible for the implementation, maintenance and L1/L2 support for one or more applications and may also be responsible for day-to-day operations, including monitoring, administration, and maintenance.

This role will report to the Cloud Hosting Services Support Team Leader.

1.

Analyze application, service performance, characteristics, and behaviors, troubleshoot problems and recommend procurement and/or modifications to application or service configurations and resources to maintain service availability.

2.

Identify, diagnose, and resolve application problems, and perform incident and problem investigation and diagnosis.

3.

Maintain the availability of cloud services infrastructure in accordance with the SLA by proactively managing and monitoring network, systems, and security.

4.

Monitor the network and system performance and respond to irregulates and issues in accordance with documented procedures.

Participate in efforts to develop and implement application processes and system monitoring.

5.

Responsible for the implementation of software applications and other services based on Cloud team-documented policies and standards to meet the needs of clients.

Perform installation and configuration of new/existing software applications.

6.

Collaborate with Network and System Administrators to ensure proper integration of application software; Work closely with application development teams to fine-tune and troubleshoot applications.

7.

Assess client application requirements and test, recommend, and implement solutions to meet these requirements.

8.

Recommend/Assist in the modification of the company’s products and/or customer internal systems to meet the needs of the client and/or end-user.

9.

Participate in implementing application updates to include upgrades, patches, and new releases.

Perform configuration changes; perform application backups according to documented policies and procedures.

10.

Investigate and resolve issues reported or escalated by the customer; Identify, apply, and document solutions for errors and irregularities in the application and its related services according to documented policies and procedures.

11.

Liaise with vendors for support on issues related to the application software.

12.

Ensure that the cloud services delivery and operations comply with the Cloud Security Policy and other established guidelines and objectives.

13.

Collaborate with other team members and departments to deliver an effective, secure, and optimal solution in the implementation of projects, tasks and operations.

14.

Perform other related duties as assigned to ensure the efficient and effective functioning and security of the unit.

15.

Prepare technical documentation on the assigned tasks.

16.

Maintain Eastnets security of information, devices and systems, and its personnel, customers and partners use.

17.

Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity and availability.

18.

Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.

19.

Participate in the company’s wide initiatives.

1.

Bachelor’s degree from an accredited university for four academic years.

2.

Up to 5 years of IT experience in financial application deployment and support.

3.

Knowledge of operating systems, databases, networks, and financial applications.

4.

Hands-on experience in Microsoft Azure or AWS.

5.

Experience in MS SQL or Oracle DB.

6.

Certification in Databases, Azure, Swift or ITIL is a plus.

7.

The ability to grasp new concepts quickly.

8.

Strong verbal and written communication skills in English.

9.

Familiarity with AI technologies and their application is a strong plus.

10.

Analytical and problem-solving skills, aptitude for creativity and design, customer service skills and a team player.