Filipino / Tagalog Team Lead

About the Role

Key Responsibilities

• Conduct quality monitoring by spot-checking Filipino/Tagalog items, identifying issues, providing feedback, and escalating critical concerns.
• Communicate updates to trainers and QAs regarding guidelines, project changes, workflow, and quality expectations.
• Respond to trainer/QA questions promptly, particularly concerning Filipino/Tagalog wording, tone, translation fidelity, Taglish usage, and cultural context.
• Manage trainer/QA activation by engaging inactive contributors, encouraging participation, tracking follow-ups, and flagging availability issues.
• Create and maintain Filipino/Tagalog project documentation, including style guides, trackers, FAQs, quality notes, and onboarding materials.
• Schedule and conduct onboarding/training calls for trainers and QAs to explain project expectations, workflows, rubrics, and language-specific style requirements.
• Ensure consistent application of Filipino/Tagalog language guidelines and understanding of project updates among all trainers and QAs.
• Identify recurring quality gaps, propose workflow improvements, and contribute to building scalable QA processes for Filipino/Tagalog-language projects.
• Required Skills and Qualifications
• Strong proficiency in both Filipino/Tagalog and English.
• Excellent attention to detail.
• Structured communication abilities.
• Ability to manage quality workflows across remote teams.
• Experience assessing work for accuracy, fluency, grammar, spelling, tone, cultural appropriateness, meaning preservation, and adherence to instructions and rubrics.

Application Process

• The selection process involves an AI interview, a domain-specific task, and an interview with a recruiter. While there is no immediate project for this role, qualified candidates will be prioritized for relevant opportunities as they arise and gain access to future projects within our expert network.