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Filed Service Manager

Office Supplies Company
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Field service managementService operations strategyCustomer satisfactionService quality improvementTeam leadershipCommunication

Full Job Posting

Job purpose

Develop and implement service operation strategies aligned with organizational goals.

Improve service quality and operational efficiency through continuous improvement.

Key responsibilities

  • Lead and support regional service teams, including remote areas.
  • Ensure effective service delivery, customer satisfaction, and prompt resolution of issues.
  • Conduct audits, inspections, and performance reviews to check compliance with service protocols.
  • Maintain relationships with key clients, partners, and stakeholders.
  • Monitor customer feedback and satisfaction metrics to identify improvement areas.
  • Resolve escalated customer issues as the primary point of contact.
  • Coordinate with sales, logistics, and technical support teams.
  • Develop cost-control strategies while maintaining service quality.
  • Provide performance reviews, coaching, and professional development.

Qualifications and experience

  • Bachelor’s degree in engineering, business, or a related field.
  • Proven field service management experience focused on quality and customer satisfaction.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to lead and motivate a service team.
  • Ability to prioritize tasks and meet deadlines.

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