Field Services Manager
Role Overview
Coordinates resources and logistics for customer-site service and maintenance activities.
Work covers maintenance, repair, refurbishment, and technical field services for sold or existing products.
The role may influence departmental operations and plan or execute work within established operational practices.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates resources and logistics for customer-site service and maintenance activities.
Work covers maintenance, repair, refurbishment, and technical field services for sold or existing products.
The role may influence departmental operations and plan or execute work within established operational practices.
Roles and responsibilities
- Oversee on-site life-extension work, repairs, and inspection-related services for installed equipment fleets.
- Supervise construction and commissioning activities for new and existing equipment at customer sites.
- Work may include on-site machining, non-destructive testing, blade work, winding, critical welding, and generator diagnostics.
- Make engineering decisions and apply prior experience and technical expertise to service work.
- Use an understanding of operational factors and team interfaces to deliver work and solve problems.
- Provide informal guidance to new team members; the position may be an individual contributor or a people leader.
Basic qualifications
- For roles outside the United States, significant experience in the function is required.
- Degree-level knowledge equivalent to a bachelor's degree from an accredited university, or a bachelor's degree with experience in a relevant field.
Desired qualifications
- Strong oral and written communication and interpersonal skills are desirable.
- Leadership skills and ability to influence others and lead small teams are desirable.
- Ability to lead initiatives of moderate scope and impact and coordinate multiple projects is desirable.
- Problem identification, problem-solving, analytical, and organizational skills are desirable.
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