Field Services Engineering Technician

The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair

Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required

Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations

Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products

Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices

Respond to customer inquiries in a timely manner and maintain professional communication

Provide product feedback and improvements to quality and RD

Manage and maintain company equipment, and documents that are necessary for servicing related activities

Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances

Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience

Follow all internal communication and documentation policies

Independently work without specific direction on daily activities

Proficiently determine one’s own schedule based on business needs

Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

Regularly collaborate with others in suggesting valuable solutions as an active contributor

Must demonstrate mutual respect and a positive outlook with both internal team members and customers

High School Diploma required with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience preferred.

2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company. Combination of experience and education would be considered.

Valid driver’s license and good driving record

Ability to lift up to 50 pounds independently

Up to 80 percent

Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

Expected Compensation Range: $65,000 - $75,000 plus opportunity to work overtime.

EOE/M/F/Vet/Disability