Field Services Engineer Sr II

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Lead Field Engineer for Monteris, LLC will be a field based subject matter expert who will provide the third line of support for field interventions. The position acts a liaison between customer sites and R&D to provide feedback and help improve processes. In addition, this role will assist in high level complaint investigations and troubleshooting, along with leading key projects.

Gain highest level of understanding across all platforms Monteris devices

In collaboration with the FSE managers and trainers, assist with FSE training and onboarding

Act as field based subject matter expert to provide third line of support for field intervention

Deliver product feedback and improvements to RD

Assist in validating new procedures before field release

Act as a liaison between customers and Zimmer Biomet on quality and performance of products

Attend product trade shows and trainings

Collaborate with Trainers and provide feedback for improvements from the field

Master requirements for Monteris Field Engineer SR I

Demonstrate excellent troubleshooting skills and mechanical aptitude

Communicate in a cross-functional team environment

Proven ability to follow all internal communication and documentation Must demonstrate mutual respect, ongoing communication and a positive outlook with both internal team members and customers

Excellent communication, organization, and customer relation skills

Known ability to work without specific direction on daily activities

Capability to determine one’s own schedule based on business needs

Aptitude to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

Engineering experience working in an operating room and MRI environment

B.S. or M.S. in Engineering or relevant Science

Valid driver’s license and good driving record

2-5 years of experience in field support or engineering with troubleshooting involvement, preferably with a medical device company

Expected Salary range is $90,000-$110,000 with added annual bonus

Up to 80 percent

Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

EOE/M/F/Vet/Disability