Field Services Engineer

About Pronto

Role overview

Installation and deployment

• Scope electrical and mechanical work on construction and mining equipment.
• Install sensor systems, DBW kits, power integration, vehicle interfaces, network stations, gate systems, and office infrastructure.
• Calibrate systems and validate installations against operating standards.
• Coordinate with engineering and customer teams, contribute to R&D projects, and support customer training and maintenance.

Maintenance and troubleshooting

• Perform scheduled maintenance and monitor and log equipment condition, wear, degradation, and environmental impacts.
• Diagnose and repair hardware, software, and connectivity issues using diagnostic tools and logs.
• Communicate findings to engineering for deeper analysis and continuous improvement.

Customer support

• Represent Pronto during on-site visits and communicate professionally with customer personnel.
• Provide basic customer staff training when required.
• Document service activities, updates, and issues in internal ticketing and CRM tools.

Required qualifications

• Advanced degree in Mechanical, Electrical, Systems Engineering, or another relevant discipline.
• At least 5 years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools; solid knowledge of vehicle power systems, CAN bus, sensors, and ECUs.
• Ability to read wiring diagrams and schematics, follow technical documentation, and work independently with minimal supervision.
• Strong interpersonal and communication skills; willingness to travel up to 75% to customer sites.

Preferred qualifications

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10 or equivalent safety certification.

Physical requirements

• Able to lift up to 50 pounds and stand, bend, and work around vehicles for extended periods.
• Comfortable working outdoors in varying weather conditions.

Work environment

• Field-based role supporting operations across the Middle East, with frequent travel up to 75% of the time.

Why join Pronto

• Work on production-deployed autonomy intended to improve safety, efficiency, and productivity.
• Tackle real-world challenges and collaborate with experienced engineers and industry operators.