Field Service Technician (Production) - Orange County, CA

Primary Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
• Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and Reliability . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.
• Useful certifications for this role.
• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.
• Additional Benefits:
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health.
• Paid time off, plus holidays and personal days.