Field Service Technician - Ottawa, ON (Bilingual English & French Speaker)

Description & Requirements

• Receive technical training from certified instructors through instructor-led, online, and in-house learning
• Build your expertise in electromechanical troubleshooting, diagnostics, and equipment repair
• Access career development opportunities within a supportive and collaborative organization
• Receive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
• Receive paid time off, holidays, and personal days
• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge
• Deliver responsive and professional service while helping customers maintain equipment availability
• Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues
• Manage assigned service calls and territory responsibilities while meeting established productivity, response time, quality, and cost expectations
• Work independently in the field while maintaining strong communication and customer service standards
• Fluency in both English and French, with the ability to communicate effectively verbally and in writing
• Electromechanical troubleshooting experience, including experience using a multimeter and interpreting electrical schematics
• Strong customer service, problem-solving, time management, and organizational skills
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
• Ability to meet the stated U.S. travel documentation requirements for required training
• Structured new-hire and technical training designed to prepare you for independent field service work
• Training on equipment, troubleshooting procedures, inventory requirements, and customer service expectations
• Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
• Hands-on preparation to independently and accurately complete service calls
• Continued opportunities to expand your technical knowledge and develop your career within Xerox