Field Service Technician (Neptune) - Denver, CO

What You Will Do

• Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, ensure optimal equipment performance, and support business goals within the assigned territory.
• Travel to hospitals and healthcare facilities to complete assigned service requests, installations, and preventive maintenance activities.
• Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
• Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
• Support software, connectivity, and system configuration activities as required to maintain equipment performance.
• Coordinate service schedules, prioritize customer requests, communicate service findings and recommendations, and provide timely updates to customers and internal stakeholders.
• Document service activities, repairs, parts usage, and results in company systems to maintain accurate records.
• Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
• Work in healthcare environments, including areas where biohazardous materials may be present, while adhering to customer site requirements, safety standards, patient confidentiality policies, company procedures, and required personal protective equipment (PPE).
• What You Will Need
• Required Qualifications
• High school diploma or GED.
• Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, as well as occasional travel outside the territory to support business needs and coverage requirements.
• Proficiency with Microsoft Office applications.
• Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and personal protective equipment (PPE), with or without reasonable accommodation.
• Ability to perform the essential physical requirements of the role, with or without reasonable accommodation, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.
• Preferred Qualifications
• Minimum 3 years of technical service, equipment repair, maintenance, or related experience.
• Associate degree, bachelor's degree, or formal technical training in a technical discipline.
• Experience with biomedical equipment maintenance, repair, installation, or field service support.
• Additional Information
• Schedule: May require overtime, evening, overnight, or weekend work to support customer requirements.
• Benefits: Company-provided vehicle for work-related travel, medical, dental, and vision coverage, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, life insurance, disability coverage, and wellbeing programs.
• Posted Date: 10/01/2026 This role will be posted for a minimum of 3 days.
• United States of America Pay Ranges:
• US10: $30.82 - $42.63 USD Hourly