Field Service Technician III

Position Summary

Key Responsibilities

• Complete service orders (turn‑on/off, rereads, meter tests) within SLAs; document results.
• Investigate high/low usage, no‑reads, and tamper alarms; escalate anomalies.
• Perform utility locates/mark‑outs and customer appointments professionally.
• Use mobile apps/handhelds for work orders and inventory; maintain vehicle and tools.
• Support emergency response and after‑hours rotations as assigned.
• Lead small crews/tasks; mentor Tech I/II staff and verify job safety setups.
• Advanced troubleshooting and root‑cause analysis; recommend preventive improvements.

Qualifications

• 5+ years relevant field experience in Field Services operations within water/wastewater/public works.
• Strong safety mindset (confined space, trenching/MOT, PPE); clean driving record.
• CMMS/mobile work order proficiency and accurate documentation.

Education & Certifications

Skills & Competencies (CLEAR Values)

• Collaboration — partners effectively with municipalities, customers, contractors, and internal teams.
• Leadership — sets clear expectations and coaches safe, high‑quality field work.
• Excellence — maintains accurate, audit‑ready records; follows SOPs, permits, and regulations.
• Accountability — meets response KPIs; owns preventive maintenance and corrective actions.
• Respect — communicates professionally with the public and team members.

Work Environment & Physical Requirements

• Field‑based role with frequent driving, outdoor work in varied weather, and exposure to traffic, confined spaces, biological/chemical hazards, energized equipment, and uneven terrain. Must be able to lift 50+ lbs, climb, kneel, and wear required PPE. Reasonable accommodations may be made for qualified individuals with disabilities.
• To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.
• Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
• Learn more about us at Utility Districts - Inframark