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Field Service Technician

Diebold Nixdorf
Remote, USA
Full-time
Junior · 1–2 years experience
Remote
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.
  • PC literacy and good knowledge and application of the relevant tools and methods.
  • Product knowledge of relevant industry and basic ITIL skills preferred.
  • Ability to attend training classes in San Jose, CA for 1 week, paid training, multiple trainings.
  • Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
  • Acceptance of exposure to the outside elements.
  • Shift adaptability, which would include an on-call rotation for evenings and weekends.
  • Exceptional customer service skills are needed.
  • Ability to organize and inventory truck stock parts and tools.
  • Sense of urgency, organizational skills, professional presence and work in team environment.
  • Ability to pass MVR, background and drug test where required.
  • Territory: Reside in San Fernando, CA area, down to Downtown LA, up to Santa Clarita and out to Ventura. Territory includes North Hollywood, Van Nuys and Simi Valley, CA.
  • Preferred Qualifications
  • Firstline Service Technician work experience preferred.
  • Vocational/Trade School preferred
  • Salary Range: $24-$28/hr. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience.
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Critical illness, Accident, and Hospital Indemnity Insurance
  • 401(k) Savings Plan
  • Health Savings Account
  • Leave of Absence Benefits
  • Paid Time Off

Benefits

  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Critical illness, Accident, and Hospital Indemnity Insurance
  • 401(k) Savings Plan
  • Health Savings Account
  • Leave of Absence Benefits
  • Paid Time Off
  • The application window is expected to close December 30 th 2026.
  • #LI-DC1
  • #LI-Remote

Responsibilities

  • Gains familiarity with Field Service Technician practices and procedures.
  • With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in regular hardware and software trainings (on the job, classroom and web based).
  • Participates in the implementation of measures to achieve agreed KPIs.
  • Assists with special projects as assigned.

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