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Field Service Technician
The Manitowoc Company
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 days ago
Crane maintenance and repairHeavy equipment maintenanceAutomotive and CANbus electrical diagnosticsFault finding and diagnostics (electrical, hydraulic, engine, drive-line, braking)Reading electronic and hydraulic schematicsMechanical trade certificate
Role Overview
Provide service-related assistance by way of phone support.
Attend field breakdowns and repair cranes in a timely manner.
Maintain service reports and submit them in a timely manner upon completion of repair.
Key Skills for This Role
Crane maintenance and repairHeavy equipment maintenanceAutomotive and CANbus electrical diagnosticsFault finding and diagnostics (electrical, hydraulic, engine, drive-line, braking)Reading electronic and hydraulic schematicsMechanical trade certificate
Full Job Posting
Job Description
Provide service-related assistance by way of phone support.
Attend field breakdowns and repair cranes in a timely manner.
Maintain service reports and submit them in a timely manner upon completion of repair.
Service Duties
- Provide feedback on component failure.
- Train distributors in the commissioning of the first new product.
- Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
- Interact with MCG-based personnel on service materials, product requirements, availability, and code compliance.
- Plan and coordinate activities to investigate and resolve customer reports of technical problems.
- Analyse reports of technical problems to determine trends and recommend modifications.
- Perform other ad-hoc duties as assigned.
Job Requirements
- High School with 5 years or greater of technical service and support related working experience, preferably in the crane or heavy equipment industry.
- Trade certificate in either Mechanical or Electrical trades, with a high level of automotive and CANbus electrical diagnostic skills.
- Fault finding and diagnostic skills in electrical, hydraulic, engine, drive-line, braking, and general maintenance and repairs in heavy equipment or LBCC and Mobile Cranes.
- Ability to read and work with electronic and hydraulic schematics.
Advantageous Qualifications
- OEM or dealer experience in heavy equipment or crane background is advantageous.
- Specialist training in the crane industry or on Manitowoc Cranes is advantageous.
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