Field Service Technician 1

The Field Service Technician I provides service to all contracted Water Treatment accounts through efficient monitoring and application of service programs and procedures. This position performs routine troubleshooting, field installations and repairs of chemical feed and control equipment while maintaining high quality standards.

Develop positive relationships by maintaining continuous contact with accounts to promote Company products

Perform scheduled service route in accordance with Division’s Minimum Service Standards

Handle and install various chemical dispensing and application equipment

Handle and apply treatment products in an environmentally safe manner

Perform analyses and evaluation of treatment programs to determine product effectiveness

Assess if product application changes/adjustments are necessary

Routinely troubleshoot for problem/solution identification

Install and repair all chemical feed, dispensing, application and control equipment

Provide service reports on status of existing programs at each account

Perform chemical cleanings and power washings of customer equipment

Make recommendations for improving existing treatment programs

Properly care for and maintain all Company-owned equipment including tools, instruments, safety equipment and vehicles

Comply with company safety standards including safe vehicle operation

Complete all administrative requirements including basic skills/safety training courses

Order inventory and supplies required to perform services

Ensure regular communication with service team members and sales personnel

Other similar and comparable duties as required and assigned

High school or technical school diploma or GED

Associate’s degree in science preferred

Valid driver’s license (clean driving record)

Two years of maintenance, sanitation, water treatment and/or food plant industry related experience preferred

Basic pipe fitting and electrical ability a plus

Working level knowledge of food and water treatment fundamentals, practices, and terminology

Previous maintenance of water treatment, cooling towers, boilers and closed loop systems

Effective communication (Verbal, Listening & Written)

Analytical & Problem Solving

Customer/Vendor Relationship and solution focused

Drive for results

Action Oriented

Critical thinking

Planning & Priority Setting

Technical Knowledge

Teamwork

Trust

Administrative skills