Field Service Tech

What You'll Bring

Qualifications

• A full valid UK driving license
• Live in one of these postcodes: WD, AL, LU, SG, MK
• How You’ll Grow
• Gain specialist training on industry-leading gaming and betting technology.
• Develop valuable technical, diagnostic, and fault-finding skills that can support a long-term career in engineering and field service.
• Build experience working independently while developing strong customer relationship and service management skills.
• What we can offer you!
• Annual performance bonus
• 25 days' holiday plus bank holidays
• 1 day paid leave to work on charitable projects
• 1 day paid for personal celebration e.g. birthdays
• Half Day for Health, encouraging you to take time away for you and your wellbeing
• Up to 8% employer pension contributions
• A reward platform offering cycle to work, shopping and lifestyle discounts/cashback
• Remote GP access alongside a wellbeing platform
• Private Medical Insurance
• Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn
• Employee Assistance Programme (EAP)
• Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
• If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
• A genuine interest in technology and troubleshooting.
• Strong customer service skills and confidence communicating with a wide range of people.
• The ability to work independently and manage your own workload.
• Good organisation and time management skills.
• A proactive approach to problem-solving and delivering excellent service.
• A full UK driving licence.
• Experience in IT, electronics, engineering, maintenance, delivery, or another field-based role would be advantageous, but isn't essential.

Responsibilities

• Install, service, and repair gaming and betting terminals across customer sites.
• Complete new venue installations to the highest standards.
• Carry out preventative maintenance and respond quickly to service requests.
• Diagnose and resolve technical issues, ensuring minimal disruption for customers.
• Coordinate equipment removals and upgrades when required.
• Build strong relationships with customers, providing clear updates and operational guidance.
• Accurately record service visits, maintenance activities, and customer feedback.
• Travel across your designated region, managing your daily schedule effectively.