oracle
Field Service Supervisor
Honeywell
Mumbai, IND
Full-time
Senior · 7–10 years experience
Onsite
Discovered 5 days ago
Full Job Posting
Qualifications
- Educational Qualification
- Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
- MBA or management qualification will be an added advantage
- 7 to 10 years’ experience
- Building automation industry experience preferred
- Key Skills & Competencies
- Strong domain knowledge of Building Automation systems
- Proven leadership and people management capabilities
- Sound financial acumen with P&L ownership experience
- Customer-centric approach with strong communication skills
- Excellent project execution and problem-solving abilities
Key Responsibilities
- Business & Financial Management
- Ownership of P&L for the assigned territory
- Drive AOP planning and achieve annual sales targets
- Drive Commercial matrixes- Order, Revenue, GM, Collection,
- Drive Service Matrixes- SLA, OTC,OTA, NPS, Customer satisfaction.
- Service and Project Management
- End-to-end project execution including planning, monitoring, delivery, and closure
- Deliver Larg scale and Spot job on time.
- Sales & Growth
- Lead sales initiatives and strategic deals to achieve order booking targets
- Develop Business by delivering Growth year on year
- Drive NPI to improve business shares in market
- Focused growth in Digital product and SAS
- Service Delivery & Customer Satisfaction
- Ensure timely service delivery aligned with SLAs
- Handling Customer Service – AMC, O&M, Time & Material
- Maintain high levels of customer satisfaction through proactive engagement
- Handling customer escalation – with problem solving attitude
- Team Leadership
- Lead and manage team of on-roll employees and off-roll resources
- Drive accountability culture within team
- Build team capability, performance, and engagement
- Develop high performance culture within team
- Stakeholder & Process Management
- Coordinate with internal and external stakeholders
- Ensure compliance with organizational processes and quality standards
Preferred Qualifications
- Bachelor’s degree in Engineering (Electrical / Electronics / Instrumentation preferred)
- MBA or management qualification will be an added advantage
- Building automation industry experience preferred
About Honeywell
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