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Field Service Representative - Poole, UK

Reveal Technology
GBR
Full-time
Mid
Hybrid
GBP 80000-95000 / year
Discovered 4 days ago
grpclinuxpython

Full Job Posting

Responsibilities

  • Embed with the customer on site 2 to 3 days a week, flexing with operational need, as their first point of contact for Reveal.
  • Install, configure and support Farsight nodes, viewers, XR kit and Echo, in camp, in the field and at sea.
  • Deliver training, from new-user courses to refresher and advanced analyst sessions, and keep training material current.
  • Support exercises, rehearsals and operations, including 3D reconstruction from drone and sensor data.
  • Fix problems in the field, escalating to engineering when needed.
  • Capture user feedback and turn it into clear tickets and feature requests for engineering.
  • Test pre-release builds and new features so training is ready before the software reaches users.
  • Collect real-world datasets for the engineering team to develop and test against.
  • Pass new requirements and opportunities to the International Sales Engineer, and support demos, trials and proposals.
  • Report activity and progress against contract deliverables through regular SITREPs.

Requirements

  • Strong practical IT skills: Windows,networking, and deploying and troubleshooting software on laptops, servers and tablets.
  • Hands-on experience with geospatial, mapping or ISR systems.
  • Experience delivering training to mixed audiences, from junior users to staff officers.
  • Confidence working directly with special operations users; service experience a strong advantage.
  • A self-starter who works well on their own with limited oversight, with the discretion a sensitive customer needs.
  • Based in or able to commute daily to Poole.
  • Strong Linux, networking and deployment skills; scripting in Python or similar.
  • UK national, eligible for DV clearance.

Nice to Haves

UKSF, SFSG or Royal Marines background, ideally with maritime or amphibious experience.

Royal Signals, Royal Engineers Geo or UKSF signals background.

C# or gRPC experience.

Experience with ATAK and other TAK tools.

Drone operations, photogrammetry or 3D reconstruction experience.

Experience setting up and supporting XR headsets.

Scripting in Python or similar.

Previous customer-facing technical role, such as FSR, field engineer or solutions engineer.

Location

  • Poole, Dorset, embedded on site with a UK special operations customer, with occasional UK and overseas travel
  • Onsite: 2-3 days a week

Compensation

Salary (£80,000 - £95,000) + Equity

Salary is determined by the applicant's experience, knowledge, skills, abilities, internal equity, and alignment with market data.

Benefits

  • Medical, Dental, Vision coverage
  • Parental Leave
  • Unlimited Paid Time Off
  • Home Office Stipend

Additional information

This position will be open on our website until it is successfully filled. To submit your application, please click the “Apply” button and follow the steps as directed. Proof of identity and eligibility to work in the United States is required for all hires. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Note: This job posting is intended for direct applicants only. We do not accept any unsolicited applications and request no outside recruiters contact us regarding this role.

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