Field Service Representative I — San Leandro, CA

Field Service Representative I — San Leandro, CA

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives.

As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment.

The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships.

The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.

As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions

• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.

• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate.

• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.

• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.

• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.

• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.

• Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products

• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.

• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment