Field Service Manager - Technical Support

Role scope

Key responsibilities

• Support resolution of post-sales technical customer issues.
• Lead, hire, and develop staff, including performance development.
• Use technical expertise and analytical thinking to execute policy and strategy and address complex manufacturing processes.
• Modify procedures and practices through formally approved derogations while meeting quality, volume, and timeliness standards.
• Use internal and limited external sources to make decisions and propose solutions beyond set parameters when appropriate.
• Act as a resource for less-experienced colleagues, lead small low-risk projects, build consensus, communicate expectations, and handle sensitive issues.

Required qualifications

• Bachelor’s degree from an accredited university or college, or equivalent significant experience.
• At least 10 years of GIS field experience, or 5 years as a GIS technical coordinator, or 5 years in GIS project management.
• Demonstrated leadership and project oversight skills.
• Effective communication skills in English.
• Travel of up to 20% is required.

Desired characteristics

• Strong existing professional network or ability to develop professional connections proactively.
• Understanding of power transformers is desirable.
• Clear customer-facing communication and problem-solving skills.
• Ability to oversee projects, build consensus through diplomatic engagement, and apply project management skills.

Travel

• The role requires up to 20% travel.