Field Service Manager (HVACR)

Qualifications

• Required
• Bachelor's Degree, Diploma, or equivalent combination of education and industry experience.
• Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries.
• Minimum 3 years of people leadership experience managing technical service teams.
• Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting.
• Demonstrated experience leading customer-facing service organizations.
• Excellent leadership, communication, and relationship-building skills.
• Strong business acumen with experience managing budgets, workforce planning, and operational performance.
• Ability and authorization to work travel across Canada as required - sponsorship will not be provided for this opportunity.
• Preferred
• Experience with CO2 refrigeration systems and modern supermarket refrigeration technologies.
• Experience supporting national retail or grocery customers.
• Familiarity with electronic controls, enterprise management systems, and facility management platforms.
• Project management experience.
• Bilingual (English/French) is considered an asset.
• What Success Looks Like
• In this role, you will:
• Build a highly engaged, high-performing field service organization.
• Strengthen relationships with Canada's largest refrigeration contractors and retail customers.
• Improve service responsiveness, efficiency, and customer satisfaction.
• Support growth in Copeland's services business across refrigeration controls, monitoring, and sustainable refrigeration technologies.
• Create a culture that prioritizes employee development, teamwork, accountability, and safety.
• Compensation, Benefits & Perks
• Base Salary: $120,000 - 150,000 CAD
• 100% employer-paid health, dental, and vision premiums
• Health Care Spending Account (HCSA)
• Defined Contribution Pension Plan with company contributions
• Paid Vacation
• Hybrid work arrangement following onboarding
• Our Commitment to Our People
• Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
• We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
• Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
• Our Commitment to Inclusion & Belonging
• At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
• Equal Opportunity Employer
• Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
• If you have an accommodation need, please contact Human Resources or [email protected] to make appropriate arrangements.
• No calls or agency requests please.