Field Service Engineer - Stoke

Salary

What You’ll Do

• You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
• Install andmaintainbroadband, TV, and phone services to customers' homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.
• Want to see what it’s all about for yourself?
• Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
• Who we are
• Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
• The must haves
• There are only three things that are deal-breakers for us.
• You’ll need:
• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.
• The other stuff we are looking for

Skills

• Since we’ll give you all the training you need, what’s most important are the right skills and attributes.
• These include:
• A problem-solving mindset and a passion for helping customers.
• A methodical, organized approach to work.
• The ability to be composed and adapt to any situation.
• What's in it for you
• We believe in rewarding our people, so here’s what you’ll get:
• A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• A 4-day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.
• Next steps
• Complete our quick online application and video assessment.
• If successful, chat with one of our friendly recruiters to learn more.
• Attend aninterview with a manager to see ifwe’rea great match.
• We’re committed to making our hiring process accessible to everyone.
• If you need any adjustments, just let us know - we’re happy to help.
• So, if you’re ready for a rewarding career where no two days are the same, apply today.