Field Service Engineer

Overview

What You Will Contribute

Job Duties

• Install, configure, and commission flow meters, water quality sensors, smart covers, network monitoring systems, leak detection solutions, and related software integrations.
• Implement and integrate devices using various industrial communication protocols.
• Handling of repairs and global RMA process
• Perform preventive and corrective maintenance on installed equipment.
• Conduct on-site calibration and verification in accordance with regional standards and project requirements.
• Maintain accurate service logs, calibration reports, and field documentation.
• Prepare sales and service quotations in collaboration with the commercial team.
• Support site surveys, technical evaluations, product demonstrations, and tender/project clarifications.
• Train channel partners, contractors, and end users on proper product operation, maintenance, and software usage.
• Conduct workshops across the region to strengthen customer capabilities and partner expertise.
• Develop training materials and customized technical documentation with support from product marketing and product management teams.
• Provide market insights and customer feedback to support ongoing product and service enhancements.
• Coordinate with internal departments to ensure timely closure of service tickets, tasks, and customer requests.
• Remain proficient and up-to-date in meter and system technology including software, both with Badger Meter products and competitive product offerings

Education and Experience

• Bachelor’s degree in electrical engineering, Instrumentation, Electronics, Mechanical Engineering, Mechatronics, or a related discipline.
• 5 years of professional experience in field service roles within instrumentation, flow metering, analytical instruments or industrial automation.

Qualifications

• Experience working with Saudi Arabia water utilities, contractors, or industrial clients is a strong advantage.
• Fluent in English & Arabic
• Strong knowledge of metering technologies (Flow & Energy), water quality sensors and network monitoring solutions.
• Familiarity with industrial communication protocols: Modbus RS485, HART, Mbus, NB-IoT etc.
• Ability to interpret wiring diagrams and technical drawings.
• Willingness to learn new products and solutions.
• Strong communication and customer interaction skills.
• Ability to work independently in field conditions.
• Strong interdisciplinary thinking, problem-solving and analytical thinking.
• Intermediate knowledge of Microsoft office and CRM software
• Transparent, structured and pro-active way of working incl. documentation
• Travel willigness: 60%
• Saudi Arabia driver license

Competencies

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening
• Work is performed in close proximity to others
• Must be able to sit for prolonged periods of time.
• We offer:
• A motivating work environment and a secure job in an internationally active, innovative and growing company
• Interesting and challenging task with responsibility
• Attractive conditions and opportunities for further training and development
• Flexible work hours
• An open and welcoming environment with great team work
• At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation.
• As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability.

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