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Field Service Engineer - North

Armstrong Fluid Technology
Manchester, GBR
Mid
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Key Responsibilities

  • Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
  • Troubleshoot and resolve issues within our product range and root cause analysis
  • Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
  • Stay up-to-date on the company’s product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
  • Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
  • Develop & coach members of the team
  • Product/Service Improvement:
  • Identify opportunities for improvements in products, services or operational practices.
  • Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.
  • Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.
  • Ensure Standards:
  • Adhere to safe working practices in line with current Health and Safety legislation.
  • Comply with all ISO 9001 and ISO 14001 requirements.
  • Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.
  • Team Collaboration and Development:
  • Lead & Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.
  • What We’re Looking For:
  • To thrive in this role, you should bring

Education and Experience

  • Substantial work experience in mechanical and/or electrical engineering.
  • GCSE qualifications (A-C) and/or A Levels and/or an Apprenticeship qualification/HNC.
  • 18th Edition qualification would be advantageous.
  • A current and valid CSCS card or industry-recognised equivalent.
  • Experience or understanding of relevant industries such as manufacturing, construction, or mechanical services.
  • Knowledge and practical experience of building management systems (BMS) and controls, with the ability to support the future growth of the Armstrong optimisation suite of products.
  • Solid knowledge of HVAC products.
  • Solid understanding of engineering principles and technical processes.
  • Ability to complete reports and paperwork accurately and legibly.
  • Proficiency with Microsoft Office and basic PC applications.
  • A valid clean driving licence is essential.
  • Soft Skills
  • Capacity to work independently and with minimal supervision in the field.
  • High levels of self-motivation, with a commitment to delivering quality and efficiency.
  • A proactive and flexible approach.
  • Exceptional customer service and communication skills.
  • Ability to work as part of a team and manage relationships with key stakeholders, including customers.
  • Detail-oriented, proactive and able to perform well under pressure.
  • Why Armstrong Fluid Technology?
  • By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

Technical Skills

  • Knowledge and practical experience of building management systems (BMS) and controls, with the ability to support the future growth of the Armstrong optimisation suite of products.
  • Solid knowledge of HVAC products.
  • Solid understanding of engineering principles and technical processes.
  • Ability to complete reports and paperwork accurately and legibly.
  • Proficiency with Microsoft Office and basic PC applications.
  • A valid clean driving licence is essential.
  • Soft Skills
  • Capacity to work independently and with minimal supervision in the field.
  • High levels of self-motivation, with a commitment to delivering quality and efficiency.
  • A proactive and flexible approach.
  • Exceptional customer service and communication skills.
  • Ability to work as part of a team and manage relationships with key stakeholders, including customers.
  • Detail-oriented, proactive and able to perform well under pressure.
  • Why Armstrong Fluid Technology?
  • By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

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