Field Service Engineer

Role Summary The Field Service Engineer II is a highly skilled technical professional who operates with significant independence and judgment in delivering advanced field service support. This role serves a member of the international service team as a liaison between customers and the company. The role provides expert-level installation, diagnostics, training, and problem resolution for complex electromechanical systems. Success in this role requires applying professional discretion, analytical reasoning, and technical expertise to resolve non-routine issues in dynamic customer environments. What you’ll be doing:

• Independently plan, prioritize, and execute complex equipment installations, commissioning, and preventive maintenance at customer sites.
• Utilize engineering skill and methods to apply advanced diagnostic and troubleshooting in order to resolve electromechanical, electronic, and software-related issues, both onsite and remotely for customers
• Serve as the technical authority during customer engagements, exercising professional judgment to recommend solutions, process improvements, and corrective actions.
• Design and validate cutting geometries, process parameters, and test methodologies to evaluate machine capability and customer applications.
• Interpret customer measurement systems and assess alignment with machine performance specifications, recommending adjustments as needed.
• Deliver comprehensive technical training to customers on machine operation, software functionality, and ancillary equipment.
• Develop technical documentation, service instructions, and troubleshooting guides to support customers and internal service teams.
• Collaborate cross-functionally with engineering, manufacturing, and service leadership to resolve complex technical and manufacturing challenges.
• Provide detailed service reports, recommendations, and findings to internal stakeholders and customers.
• Support quotation development and service planning by providing technical input related to parts, labor, and service scope.
• Mentor and provide technical guidance to other Service Engineers as needed.
• Travel extensively to customer locations and adapt work schedules as required to meet business and customer needs.
• Perform other professional duties as assigned, consistent with the scope and level of this role. Professional Knowledge, Skills, and Abilities
• Advanced proficiency in troubleshooting complex electromechanical, electronic, and software-driven systems.
• Strong analytical, diagnostic, and problem-solving capabilities, including the ability to resolve non-standard issues.
• Demonstrated ability to work independently, manage competing priorities, and make sound technical decisions with minimal supervision.
• Working knowledge of precision motion systems, power electronics, networking, and industrial automation.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Effective written and verbal communication skills to support customer-facing interactions and cross-functional collaboration.
• Strong organizational skills and the ability to manage multiple service engagements within compressed timelines.
• Proficiency with Microsoft Office tools; experience with CRM systems (e.g., Salesforce) preferred. This is what you’ll need to be successful in this role
• Bachelor’s degree (BS) in Engineering or a related technical discipline preferred; equivalent experience considered.
• Minimum of three (3) years of relevant field service, advanced technical support, or machinery service experience.
• Valid Driver’s License and Passport required.