Field Service Engineer – European Installations (Laser Cutting & Bending Technology)

We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide. As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.

Due to continued growth, we are looking for an experienced Field Service Engineer to join our UK team. Based in the UK, you will support the installation, commissioning and start-up of Bystronic’s latest laser cutting, bending and automation technologies across the UK and Europe.

You will become part of our wider European Installation Team, with installation projects coordinated by our team based in Poland. The focus is on staying close to the installation from start to finish, ensuring our customers are successfully up and running before moving on to your next project.

Your responsibilities will include:

Installing, commissioning and handing over Bystronic machines and solutions at customer sites

Working across laser cutting, bending and automation technology, depending on your experience and expertise

Supporting customer production ramp-up following installation

Assembling and working with electrical, pneumatic and hydraulic systems

Diagnosing and resolving complex technical issues during installation and commissioning

Performing CNC/PLC diagnostics, adjustments, software updates and testing

Carrying out machine modifications, updates and retrofits where required

Setting up and integrating machine software and systems

Training customers on machine operation, safety and maintenance

Providing technical advice and support throughout the installation

Completing installation documentation, service reports and customer information within our CRM systems

Working closely with colleagues across our European installation, service and technical support teams

Sharing technical knowledge and supporting the development of other engineers

There will be significant travel as part of the role. While you will support installations within the UK, you will also work across other European countries depending on your expertise and business requirements.

Installation projects can require you to stay away from home for extended periods, potentially up to three weeks at a time.

Technical qualification, apprenticeship, college qualification or degree in electrical engineering, mechanical engineering or a related field

Strong experience within installation, commissioning, maintenance or field service engineering

Experience working with complex industrial machinery or manufacturing equipment

Good understanding of electrical and mechanical systems

Experience with CNC/PLC-controlled equipment

Experience diagnosing and resolving complex technical issues

Valid driving licence

Strong technical and troubleshooting capability

A customer-focused approach and confidence working directly with customers on-site

Ability to work independently and take ownership of an installation

Comfortable working across different locations, countries and customer environments

Ability to remain calm and solution-focused when things do not go to plan

Strong communication and collaboration skills

Willingness to continuously develop your technical knowledge

Flexibility to travel extensively across Europe and spend extended periods away from home

Commitment to completing installations safely, efficiently and to the required standard

Experience working with laser cutting or bending technology

Experience with automation, robotics or integrated manufacturing systems

Strong CNC/PLC knowledge

Previous experience completing international installations

Experience with complex system installations and integrations

Experience training customers or mentoring other engineers

The opportunity to work with the latest laser cutting, bending and automation technology

Become part of a specialist European Installation Team

International experience working across a variety of customers and countries

Career development opportunities within a global technology organisation

Company vehicle

Laptop, iPhone and iPad

Tools and equipment provided

25 days holiday plus bank holidays

Pension

Life insurance

Private medical insurance

Access to gym membership and retail discounts

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.