Field Service Engineer

Overview

Role Overview

Annual Maintenance Contracts And After Sales Service

• Plan and attend to maintenance calls as per schedules. This includes mobilising resources such as tools, spares, consumables and manpower to complete the site tasks.
• Investigate and diagnose faults with plant and equipment.
• Prepare site visit / service reports.
• Determine and communicate to the client, the fault diagnosis and remedial repair work necessary.
• Estimate and communicate repair time.
• Complete repairs and equipment calibration as required.
• Assist with commissioning and troubleshooting both locally and overseas.
• Installation and Commissioning
• Install, troubleshoot and commissioning of water treatment system at sites (including on vessels and offshore). This includes installation, configuration and commissioning of PLC panels.
• Completion of installation and commissioning within budget and planned time frames.
• Ensure compliance to Advanced Watertek and client’s HSE policies and requirements.
• Complete necessary documentation as per process
• Provide training to client operators
• Handover the system post commissioning to the client representative

Workshop Duties

• When not visiting client sites, the incumbent will be required to assist on the Production side.
• Assist in the manufacture and assembly of RO units and component parts
• Repair RO plant & equipment
• Recondition RO units and component parts

General

• Liaise with clients where necessary to enhance the relationship and build confidence in the products and services provided by the Company.
• Ensure the highest standards in terms of customer service.
• Ensure compliance to AWT QHSE standards, policies and procedures
• Any other reasonable duties assigned by the management

Requirements

• Diploma or Degree in Mechanical, Electrical, Instrumentation, or related field
• 3–5 years of experience in water treatment/RO plant installation, commissioning, and maintenance
• Hands-on experience with PLC panels, instrumentation, and troubleshooting
• Strong knowledge of RO systems and water treatment processes
• Ability to read technical drawings and diagnose equipment faults
• Experience with AMC and after-sales service support
• Good problem-solving and communication skills
• Customer-focused with the ability to work independently and in teams
• Willingness to travel frequently, including offshore/international sites
• Knowledge of HSE standards and compliance with QHSE policies
• Gradiant is an equal opportunity employer.
• Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.