Field Service Engineer
Role Overview
The Field Service Engineer provides an advanced level of service and consultation to the customer’s applications needs related to water treatment and / or food sanitation. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.
Key Skills for This Role
Full Job Posting
JOB SUMMARY
The Field Service Engineer provides an advanced level of service and consultation to the customer’s applications needs related to water treatment and / or food sanitation. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.
ESSENTIAL JOB FUNCTIONS
Provide in-depth advice on customer applications for optimal performance results
Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
Deliver customer technical training as required
Identify new business opportunities and transfer sales leads to the sales teams
Provide comprehensive customer service report according to RMC policies using RMC tools
Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
Complete all administrative requirements including basic skills/safety training courses
Manage inventory / supplies required at customer site
Deliver upon service KPIs, including safety, productivity, customer satisfaction
Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
Perform similar/related duties as needed
EDUCATION/ SPECIAL LICENSES OR CERTIFICATION :
Bachelor’s degree in chemistry, engineering, or related field required
Valid driver’s license
EXPERIENCE
Minimum of 5 years of maintenance, water treatment industry related experience required
Expert level knowledge of water treatment fundamentals, practices, and terminology
SKILLS
- Excellent presentation, verbal, and written communication skills
- Deep knowledge base in cooling, boiler, and wastewater
- Proficient in the use of monitoring and diagnostic tools
- Able to build professional customer presentations using MS Office tools
- CRM software
COMPETENCIES
Analytical
Problem Solving
Planning, priority setting, and time management
Autonomous
Ability to succeed in a fast-paced environment
Quality and detail oriented
Teamwork
Transparency in communication
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS
- Sit or stand for extended periods of time
- Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
- Ability to climb stairs and ladders
- Visual acuity necessary to utilize computers and electronic devices
- Extra hours and some travel may be required
About Rochester Midland
Private specialty chemical manufacturer serving industrial, food, healthcare, and facility customers with water, sanitation, and hygiene solutions.
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