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Field Service Engineer

Kardex
Remote, IND
Full-time
Mid · 3–5 years experience
Remote
Discovered 1 weeks ago

Full Job Posting

JOB RESPONSIBILITIES

  • Service requests:
  • Install and commission Kardex range of products.
  • Provide an excellent level of customer service in accordance with established policy.
  • Deliver basic levels of customer product training.
  • Communicate effectively with Customers and the line management at prescribed intervals.
  • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
  • Respond to customer service requests as directed by the line management.
  • Work with minimum supervision, always maintaining appropriate communication.
  • Problem Resolution
  • Deal with all aspects of machine/unit performance and achieve a high level of first-time fix without the excessive use of parts.
  • Provide first line trouble shooting and removal of root cause of faults.
  • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

  • Education: Engineering/Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
  • Work Experience: Min 3-5 years working experience, preferably in field service.
  • Skills/competences/qualifications: Customer- and business-orientedFinancial and commercial awarenessStructured, self-organized and self-motivatedIndependent and team playerCommunication skillsInterpersonal skillsPersonal effectivenessProject management/coordinationFlexibleIT-knowledge (especially Microsoft Office)
  • Language: Local language(s) – native or fluent (both speaking and writing)Knowledge of Language(s) could be beneficialEnglish – fluent (both speaking and writing)Hindi - fluent (both speaking and writing)
  • Travel: Flexible to travel within state and interstate as required
  • BEHAVIOURS & COMPETENCE REQUIRED TO PERFORM THIS ROLE:
  • Able to extract diagnostic data in order to ascertain root cause of reported fault.
  • Logical and forward thinking when carrying out Routine Maintenance.
  • Logical approach to fault analysis/problems.
  • Able to follow laid down procedures and policies.
  • Able to evaluate situations and respond appropriately.
  • Self-motivated, self-disciplined and maintain positive attitude.
  • Able to cope with varying levels of stress and pressure.
  • Able to make decisions/judgements.
  • Able to work beyond working hours if required (on weekends and public holidays).
  • Collaborates & team effectively
  • Open and easy communicator
  • Ability to work under pressure and stressful conditions
  • Service-minded
  • Ability to influence change across multiple locations/functions and organizations
  • Ability to Multitask
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