Field Service Administrator

WHAT YOU WILL DO:

• Responsible for administrative support for the Service Department; including processing of mail, filing, faxing and coordinating courier activities.
• Responsible for accurate and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.
• Follow-up and investigate with Corporate Finance Department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.
• Coding and processing of all invoices for the center; including supplies/vendors, utilities and office supplies.
• Create parts order requests (Warranty and Acceptance).
• Responsible for parts, tracking inventory, staging/kitting, and parts return.
• Create and report on Field Work including RO & WO completion.
• Enter and process Customer Claims and/or Contractor invoices timely.
• Responsible for all actions in Field Service Cloud; including adding/updating Field Technicians, Field Technician work skills, customer information, etc.
• Provide reports including VFN/Supplier/Work Order performance.
• Pay Range: $50,000 - $65,000 Annually
• WHAT YOU NEED TO BE SUCCESSFUL:
• Experience in manufacturing or production environment
• Extensive knowledge of Microsoft Office Suite and other office software programs
• Ability to be a self-starter with excellent organizational skills
• Strong communications skills with the ability to communicate with all levels of the organization
• Some travel will be required for this position
• WHY JOIN OUR TEAM:
• Benefits:
• Medical, dental and vision insurance - Benefits begin day one of employment!
• Company paid holidays and vacation
• 401k with company match
• Flexible spending accounts
• Employer-paid life insurance
• Voluntary-term life insurance
• Employer-paid short disability
• Critical illness and accident benefits
• More not listed!
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• OUR WHY:
• We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
• NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
• New Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer