Field Process Engineer 3
Role Overview
The Customer Support Business Group focuses on enabling customers with premier customer support throughout their lifecycle with Lam.
We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
As a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs.
You are responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades.
You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.
Key Skills for This Role
Full Job Posting
Overview
The Customer Support Business Group focuses on enabling customers with premier customer support throughout their lifecycle with Lam.
We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
As a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs.
You are responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades.
You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.
What You'll Do
- Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
- Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications.
- Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations.
- Develop new processes for small variants to existing customer applications.
- Performs application related Project Management, including planning, defining problems and objectives, developing an approach, and providing recommendations.
- Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
- Represent Lam to our valued customers and deliver exceptional customer satisfaction.
- Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
- Provide technical instruction and mentoring for more junior engineers.
Minimum Qualifications
- PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience.
- Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Excellent communication, written and verbal, and customer relationship skills.
- Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.
Preferred Qualifications
- In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
- Foundational analytical, problem solving, and decision-making skills.
Work Location Models
- Lam offers a variety of work location models based on the needs of each role.
- Hybrid roles combine on-site collaboration with remote flexibility and fall into two categories: On-site Flex and Virtual Flex.
- On-site Flex: work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
- Virtual Flex: work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Benefits
- Lam offers a comprehensive set of outstanding benefits.
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