pinpoint
Field Performance Engineer
ASC Engineered Solutions
Liberty, USA
Full-time
Senior Level
Onsite
Discovered 1 months ago
Full Job Posting
How You Will Help
- Lead end-to-end management of claim-defective customer returns (RMA/FSR), serving as the central point of ownership across the company.
- Conduct field investigations and forensic analyses to evaluate product failures, including site inspections and evidence collection.
- Apply engineering principles, metallurgy knowledge, and failure analysis techniques to determine root cause.
- Prepare detailed written reports summarizing findings for internal leadership, customers, legal teams, and external stakeholders.
- Partner with Legal, Quality, Engineering, and Manufacturing teams to support litigation, claims defense, and risk mitigation strategies.
- Interface directly with customers, contractors, and end users to communicate findings—including delivering difficult or adverse conclusions professionally.
- Support subrogation and litigation activities, including depositions and expert testimony as required.
- Ensure alignment with NFPA (13, 25), UL, and other applicable industry standards.
- Collaborate with product engineering teams to identify failure trends and drive continuous product improvement.
- Support development and standardization of investigation processes across ASC, aligning with established Reliable practices.
- Act as a de facto risk management partner, helping minimize financial exposure from claims and product performance issues.
- Travel to field sites as needed (often short notice) to investigate incidents; typically 2–5 trips per month with overnight travel.
- Work onsite in Liberty, SC when not traveling to access forensic equipment and engineering resources.
What You Will Bring
- Bachelor’s degree in Mechanical Engineering, Fire Protection Engineering, Civil Engineering, Forensic Engineering, or related field (strongly preferred).
- 8–10+ years of experience in mechanical systems, product investigation, forensic engineering, or related industries (manufacturing, construction, automotive, fire protection, etc.).
- Strong understanding of construction practices and mechanical product applications.
- Working knowledge of NFPA codes (13, 25), UL standards, and industry compliance requirements.
- Experience with metallurgy, materials science, and failure mechanisms.
- Familiarity with manufacturing processes and quality assurance methodologies.
- Ability to conduct structured investigations, design experiments, and communicate technical findings clearly.
- Strong interpersonal and communication skills; ability to work with customers in potentially adversarial situations.
- Willingness and flexibility to travel frequently and respond to field events on short notice.
- Demonstrated stability in career progression.
About ASC Engineered Solutions
Metal Manufacturing & Fabrication1400 employeesFounded 1850
Private U.S. manufacturer of precision-engineered pipe joining systems, valves, supports and solutions for construction and industrial customers.
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