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Field Ops Manager
Cable One
Remote, USA
Full-time
Manager
Remote
Discovered 3 weeks ago
excelpower-bi
Role Overview
At Cable One and our family of brands, we keep our customers and associates connected to what matters most.
For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Be a pioneer in the field while we continue to expand our footprint of Cable One.
You’ll use your talents to make a meaningful impact with your technical operations team.
You will inspire your team to consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.
Key Skills for This Role
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Full Job Posting
Qualifications
- At least four years of experience leading a technical operations team in the telecommunications industry.
- Strong knowledge of the overall maintenance and operation of a fiber-optic network.
- Exposure to sales and marketing, engineering, and accounting practices.
- Continued education beyond HS is preferred – An Associate degree is great and a Bachelor’s degree is even better.
- The technology world never stops changing – You will need solid technical aptitude with the ability to keep pace with the product improvements we’re providing our customers.
- Knowledge of FCC regulations, testing, and documentation.
- Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
- Excellent leadership skills, time management, and project management skills are essential.
- Excellent communication skills are needed, both verbal and written, to share Sparklight’s vision (Hargray is part of the Sparklight family of brands) with the general public, customers, system associates, system management, and corporate office in person well as in a virtual setting.
- Flexibility – the ability to work varied schedules and in inclement weather.
- Working knowledge of programs such as Microsoft Teams, Power BI, and MS Excel to review and interpret customer or associate data.
- Driver’s license and good driving record to travel to different systems and to meet with technicians in the field.
- Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
- Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- Our Commitment
- Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
- Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
- Pre-hire Processes
- Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
About Cable One
Telecommunications2605 employeesFounded 1986
Broadband communications provider serving residential and business customers.
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