Field IT Engineer
Role Overview
Yellowcom seeks a proactive, customer-focused Field IT Engineer for its IT and Modern Workplace team.
The role supports customers across Northern Ireland and, where required, other locations across the UK and Ireland.
The engineer regularly attends customer sites to install, configure, troubleshoot, and maintain IT equipment and Microsoft cloud services.
Key Skills for This Role
Full Job Posting
About the role
Yellowcom seeks a proactive, customer-focused Field IT Engineer for its IT and Modern Workplace team.
The role supports customers across Northern Ireland and, where required, other locations across the UK and Ireland.
The engineer regularly attends customer sites to install, configure, troubleshoot, and maintain IT equipment and Microsoft cloud services.
Key responsibilities
- Diagnose and resolve customer-site IT issues; install and configure computers, printers, and other equipment.
- Set up users, devices, and Microsoft 365 accounts; manage Windows devices with Intune and Autopilot.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Support Microsoft 365 migrations, onboarding, PC replacements, upgrades, and user migrations.
- Troubleshoot hardware, software, networking, Wi-Fi, VPN, and connectivity; assist with network equipment and peripherals.
- Install and maintain endpoint security, monitoring, and backup solutions; manage devices using Kaseya Datto RMM.
- Escalate complex issues, maintain technical and asset records, update customers and colleagues, and identify improvement opportunities.
Essential skills and experience
- Previous experience in IT support, field engineering, desktop support, or an MSP environment.
- Strong Windows PC and laptop troubleshooting skills; experience supporting Windows 10 and Windows 11.
- Good working knowledge of Microsoft 365, especially Exchange Online, Teams, OneDrive, and SharePoint Online.
- Experience with Microsoft Entra ID, user accounts, MFA, and permissions; understanding of Intune and device management.
- Networking knowledge covering TCP/IP, DNS, DHCP, Wi-Fi, VPNs, routers, switches, and firewalls.
- Strong customer service and communication skills; able to work independently and manage multiple support requests.
- Comfortable travelling to customer sites; full UK driving licence required.
Desirable skills and experience
- Beneficial experience includes Intune and Autopilot, Defender, Kaseya Datto RMM, Datto AV and EDR, endpoint or Spanning Backup, IT Glue, and Autotask PSA.
- Other beneficial experience includes PowerShell, Microsoft 365 migrations, network installation and troubleshooting, Cyber Essentials, Cyber Essentials Plus, and Azure.
- MD-102, MS-102, or AZ-104 certifications are beneficial but not essential.
What the employer offers
- Company car, ongoing technical training, professional development, and support toward Microsoft and industry certifications.
- The role offers exposure to Microsoft cloud, networking, cybersecurity, and managed IT technologies, with career progression opportunities.
- Other listed benefits include a company pension, company events, cycle-to-work scheme, employee discount, health and wellbeing programme, on-site parking, and referral programme.
Pay
- Pay is £28,000–£40,000 per year.
Work location
- Work location is on the road; the role involves regular customer-site travel.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career