Field Engineer

Role overview

Responsibilities

• Provide first- and second-level contact and resolve customer issues.
• Coordinate with third-party vendors on complex audiovisual issues; communicate issue status and maintain incident tickets.
• Install, upgrade, support, and troubleshoot Windows, Microsoft Office, Cisco Jabber, and other authorized desktop applications.
• Support Apple PC users; troubleshoot printers, computers, laptops, and authorized peripherals.
• Perform preventative maintenance and remedial repairs; use diagnostic tools for network connectivity and workstation issues.
• Work across multiple Dubai sites and assist or mentor Band 1 technicians.

Requirements

• 2–3 years of Windows desktop support experience and fluent English.
• Basic macOS knowledge and familiarity with Windows XP, 7, 8.1, and 10, Microsoft Office 2010, and Cisco Jabber.
• Experience with printer and computer hardware installation, upgrades, support, and troubleshooting.
• Knowledge of preventative maintenance, remedial repairs, diagnostic tools, networks, and servers.
• Strong communication, relationship-building, and internal customer service skills; able to work across Dubai sites and provide on-site support.

Why join

• The employer describes a supportive, collaborative environment with opportunities for professional growth and continuous learning.
• The posting mentions competitive compensation but does not state an amount or pay cadence.