Field Engineer

Role overview

Field engineering and systems support

• Maintain and sustain fielded C-sUAS systems, equipment, and software at identified locations; serve as the primary engineering representative at customer sites.
• Implement and optimize hardware, software products, and multi-vendor systems; oversee integration of hardware, software, and network configurations.
• Install software maintenance releases and hardware upgrades; diagnose and resolve performance issues during installation.
• Identify product improvements and approve or implement upgrades; provide customer support and feedback on product performance.
• Prepare and deliver reports and presentations about company products and services.
• Plan and deliver on-the-job training for field service technicians; oversee and assist lower-level technicians.
• Install, operate, maintain, and troubleshoot program software, radios, and hardware; isolate faults and repair to the authorized LRU maintenance level.
• Prepare systems for operation, load software, train operators, and perform final operational checks.
• Coordinate packaging and return of non-mission-capable equipment to the next-level maintenance facility.
• Provide on-site and telephone technical support, conduct training, support the service desk, and complete scheduled equipment inventories.

Required qualifications

• Bachelor’s degree and 2 or more years of experience, or 6 or more years of experience in lieu of a degree.
• Active Secret-level clearance and Security+ certification.
• Experience with tactical networks, troubleshooting, field operator training, and computer systems and networks.
• Good verbal communication; ability to prioritize in high-pressure environments and work independently to short-term deadlines.

Desired skills

• Microsoft Office Suite; familiarity with PCs, switches, routers, IP addressing, network topologies, and troubleshooting procedures.
• Basic operational knowledge of VMware ESXi/VMware Infrastructure and Linux.
• Experience operating and maintaining radar, Electronic Warfare, or EO/IR camera systems; Wireshark data captures.

Schedule and travel

• Full-time, day-shift schedule.
• Travel is 10% of the time.

Work arrangement

• Potential for remote work is listed as ORA_ON_SITE; the position includes customer-site and field support, so the work is field-based.

Compensation

• Target salary range is $80,001–$120,000; the source does not state a pay cadence.