Field Engineer

Role overview

Responsibilities

• Maintain and sustain fielded counter-small-UAS systems, equipment, and software; serve as the primary engineering representative at customer sites.
• Implement and optimize hardware, software, and multi-vendor systems; integrate existing hardware, software, and network configurations.
• Manage software maintenance releases and hardware upgrades; diagnose and resolve performance issues during installation.
• Identify product improvement opportunities and approve or implement upgrades; provide customer support and product feedback.
• Prepare and deliver reports and presentations about company products and services.
• Plan and conduct technician and operator training; oversee and assist lower-level service technicians.
• Install, operate, maintain, and troubleshoot program software, radios, and hardware components; perform fault isolation and repair to the LRU level before escalating.
• Prepare systems for operation, load software, conduct final operational checks, and assist with return of non-mission-capable equipment.
• Provide technical support to Airmen on-site and by telephone, support the service desk as required, and conduct scheduled equipment inventories.

Qualifications

• Bachelor's degree and two or more years of experience; six or more years of experience may substitute for a degree.
• Active Secret-level clearance and Security+ certification.
• Experience with tactical networks, troubleshooting, in-field operator training, and computer systems and network troubleshooting.
• Good verbal communication; ability to prioritize in high-pressure environments and work independently to short-term deadlines.
• Desired: Microsoft Office Suite, computers, switches, routers, IP addressing, network topologies, VMware ESXi/Infrastructure, Linux, radar, Electronic Warfare, EO/IR camera systems, and Wireshark.

Location and work arrangement

• Field-based customer-site role in one of Kuwait, UAE, Jordan, Qatar, or Saudi Arabia.
• The posting's listed location is QA, while the description identifies multiple possible country assignments.
• Potential for remote work is listed as ORA_ON_SITE; the work itself involves field and customer-site support.

Compensation

• Target salary range is $80,001–$120,000; no pay cadence is stated.