Field Engineer
Role Overview
SAIC seeks a Field Service Engineer to support the Medusa Sustainment project and fielded counter-small-UAS systems.
Medusa C2 supports selection and integration of passive and active sensors, electronic and kinetic weapon systems, and fusion, association, threat, and combat identification algorithms.
The role is based in Kuwait, UAE, Jordan, Qatar, or Saudi Arabia and includes customer-site field support.
Key Skills for This Role
Full Job Posting
Role and project
SAIC seeks a Field Service Engineer to support the Medusa Sustainment project and fielded counter-small-UAS systems.
Medusa C2 supports selection and integration of passive and active sensors, electronic and kinetic weapon systems, and fusion, association, threat, and combat identification algorithms.
The role is based in Kuwait, UAE, Jordan, Qatar, or Saudi Arabia and includes customer-site field support.
Field engineering and sustainment
- Maintain and sustain fielded counter-small-UAS systems, equipment, and software; serve as the primary engineering representative at customer sites.
- Implement and optimize hardware, software products, and multi-vendor systems; integrate existing hardware, software, and network configurations.
- Manage software maintenance releases and hardware upgrade installations; diagnose and resolve performance issues and implement improvements.
- Provide customer support and product feedback; prepare reports and presentations about company products and services.
- Train field service technicians and operators; oversee and assist lower-level technicians.
- Install, operate, maintain, and troubleshoot program software, radios, and hardware; perform fault isolation and repairs to the authorized line-replaceable-unit level.
- Prepare systems for operation, load software, perform operational checks, coordinate return of non-mission-capable equipment, support the service desk, and conduct inventories.
- Provide technical support to Airmen onsite and by telephone; conduct training when needed.
Required qualifications
- Bachelor’s degree and at least 2 years of experience, or 6 or more years of experience in lieu of a degree.
- Active Secret-level clearance and Security+ certification.
- Experience with tactical networks, troubleshooting, field operator training, and computer systems and networks.
- Good verbal communication; ability to prioritize under pressure and work independently and efficiently with short-term deadlines.
Desired skills
- Desired: Microsoft Office Suite and familiarity with computers, switches, routers, IP addressing, network topologies, and troubleshooting procedures.
- Desired: basic operational knowledge of VMware ESXi/VMware Infrastructure and Linux.
- Desired: experience with Radar, Electronic Warfare, or EO/IR camera system operation and maintenance, or Wireshark data captures.
Schedule and travel
- Full-time, day shift; travel is 10% of the time.
Work setting
- The posting lists the potential for remote work as ORA_ON_SITE, while describing customer-site field duties and multiple possible country assignments.
Salary information
- The posting displays a target salary range of $80,001–$120,000, but the available description does not state a pay cadence.
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