Field Engineer

Role overview

Responsibilities

• Provide field engineering and technical support to maintain and sustain fielded C-sUAS systems, equipment, and software.
• Serve as the primary engineering representative at customer sites and implement or optimize hardware, software, and multi-vendor systems.
• Integrate existing hardware, software, and network configurations; install software maintenance releases and hardware upgrades.
• Diagnose product performance issues, identify improvements, and approve or implement upgrades.
• Support customers, provide feedback on product performance problems, and prepare and present product and service reports.
• Plan and conduct technician training and oversee or assist lower-level service technicians.
• Install, operate, maintain, and troubleshoot program software, radios, and hardware; perform authorized fault isolation and repair to LRU level before escalation.
• Prepare systems for operation, load software, train operators, and conduct final operational checks.
• Assist with packaging and return authorization for non-mission-capable equipment to higher-level maintenance facilities.
• Provide on-site and telephone support, support the program service desk as needed, and conduct scheduled equipment inventories.

Required qualifications

• Bachelor’s degree and at least two years of experience; six or more years may be considered in lieu of a degree.
• Active Secret-level security clearance and Security+ certification.
• Experience with tactical networks and troubleshooting, field operator training, and computer systems and network troubleshooting.
• Good verbal communication; ability to prioritize under pressure, work independently, and meet short-term deadlines.

Desired skills

• Desired familiarity with personal computers, switches, routers, IP addressing, network topologies, and troubleshooting procedures.
• Desired basic operational knowledge of VMware ESXi / VMware Infrastructure and Linux.
• Desired experience operating and maintaining Radar, Electronic Warfare, or EO/IR camera systems.
• Desired Wireshark data captures and Microsoft Office Suite experience.

Compensation

• The description gives a target salary range of $80,001–$120,000; no compensation cadence is stated.