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Field Delivery Coordinator

Intellihub
Sydney, AUS
Full-time
Onsite
Discovered Yesterday
Residential solar and battery installation deliveryProject scheduling and coordinationCustomer communication and serviceStakeholder managementInstallation logistics and materials coordinationCompliance documentation and rebate applications

Full Job Posting

Role overview

Manages the customer journey for residential solar and battery projects from sales handover through installation, completion, and job closeout.

Coordinates customers, installation partners, suppliers, and internal teams to deliver projects safely, compliantly, and on time.

Reports to the National Field Delivery Manager and works with customers, installers, suppliers, sales, marketing, finance, operations, and leadership.

Responsibilities

  • Coordinate site assessments, installations, commissioning, and rectification works; manage customer communications, schedules, and delivery milestones.
  • Liaise with installers, contractors, suppliers, and internal teams; monitor progress and manage risks, delays, schedule changes, and delivery issues.
  • Prepare network applications, rebate claims, STC documentation, and other compliance records; manage installation logistics, equipment orders, and material availability.
  • Maintain project records, work orders, and customer documentation; verify installation completion and closeout requirements.
  • Investigate customer enquiries, coordinate follow-up, and identify improvements to delivery, customer experience, and operational performance.

Requirements

  • Experience coordinating high-volume residential solar, battery, construction, electrical, or field-service projects from sales handover through completion.
  • Ability to manage multiple jobs, customers, installers, materials, and schedules against delivery timeframes.
  • Experience working with stakeholders, operational documentation, compliance requirements, rebate applications, and work-order systems.
  • Ability to understand technical documentation, operational processes, and Bill of Materials requirements.
  • Strong organization, problem-solving, time management, attention to detail, communication, and customer-service skills.
  • Collaborative and proactive approach, with commitment to safety, compliance, quality, and improved customer outcomes.

About Zelora

Zelora is a home-electrification brand backed by Bunnings and powered by Intellihub, offering a subscription model for solar and battery services in Australia.

The Operations team supports the renewable energy customer journey from design validation and site assessments through installation and after-sales support.

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