Field Collections Account Manager

Oversee and manage delinquent rental accounts across three store locations

Conduct outbound collection calls and follow-up communication daily

Perform in-person customer visits and field collections when necessary

Negotiate payment arrangements and secure payment commitments

Help customers find workable solutions while maintaining company standards

Assist in reducing delinquency percentages and minimizing charge-offs

Protect company assets through consistent account follow-up and documentation

Monitor account activity and provide regular updates to store leadership

Support overall revenue growth and operational performance goals

Build professional relationships with customers while handling sensitive situations

Communicate clearly and effectively with management and store teams

Accurately document all customer interactions, payment arrangements, and account updates

Valid driver’s license and reliable transportation (required)

Willingness to travel between store locations and customer residences

Previous collections, rent-to-own, account management, or customer service experience preferred

Ability to work independently with minimal supervision

Strong communication, negotiation, and conflict-resolution skills

Comfortable handling difficult conversations professionally and confidently

Organized, detail-oriented, and results-focused

Competitive pay with compensation based on experience

Independent, fast-paced role with variety every day

Opportunity to make a direct impact on store success and company performance

Supportive leadership and team environment

Career growth opportunities within a growing company

A role where your work ethic, communication skills, and performance are recognized

Frequent driving and travel between locations

Direct interaction with customers in person and over the phone

Independent work with high levels of accountability

Fast-paced environments requiring strong time management and adaptability

Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today’s world. We offer a program with unique features focused on improving our customers’ lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier’s excellent performance are our core values:

Respect, Listen, and Respond

Compassion with Accountability

Integrity Above All

Together We Succeed

As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.