FCC SME - Process Mapping (Contract)

Overview

Location

1. Process Mapping Requirements

• Map financial crime risk processes end-to-end across various segments, units, and teams.
• Process maps must include activities, decision points, handoffs, and dependencies.
• Processes should be documented using a standard methodology.
• Identify and map MI / KPI / KRIs related to the processes and the governance forums to which they are reported, including oversight responsibilities.

2. Stakeholder Engagement

• Engage process owners, risk owners, compliance teams, governance, and operations to validate process flows.
• Facilitate workshops and walkthroughs to ensure accurate representation of current-state processes.

3. System and Data Identification

• Identify all systems, tools, and data sources used within each process.
• Document manual vs. system-driven steps and data handoffs.

4. Risk and Control Visibility

• Capture key risk points, controls, approvals, and escalation paths within each process.
• Ensure alignment with financial crime regulatory requirements.

5. AI & Automation Readiness

• Highlight manual, repetitive, and decision-heavy steps suitable for AI or automation.
• Identify process steps that rely on rules, thresholds, or judgement which could benefit from AI models.

6. Consistency & Standardisation

• Identify process variations across business units.
• Recommend opportunities for process standardisation and consolidation, where feasible.

7. Documentation & Deliverables

• Provide validated, Process Owner sign-off process maps, process narratives, and RACI views.
• Deliver outputs in a reusable, audit-ready format suitable for future AI and transformation initiatives.
• Report progress and outcomes to key sponsors including Compliance and respective Process Owners.

8. Knowledge Transfer

• Ensure proper handover and walkthroughs so internal teams can maintain and evolve the process maps.