FastTrack Full-stack Engineer

Identify and remove technical deployment blockers, mitigate risks and accelerate customer time-to-value and consumption outcomes. Help customers establish the identity, security, compliance, endpoint and data foundations required to adopt AI and Copilot securely. Partner with FastTrack Architects, Engineering, Product Groups, Customer Success and partners to solve complex technical challenges and deliver customer outcomes. Work directly with senior customer and partner stakeholders, providing technical guidance, portfolio reviews and deployment recommendations. Champion the customer by bringing insights and feedback back to engineering and product teams to influence product and service improvements. Strengthen delivery at scale by sharing best practices, developing reusable guidance and tools and contributing to technical communities and enablement. 4+ years' experience in technical consulting, IT administration, technical support, project management, customer success along with a degree in Information Technology along with a Tertiary education in Computer Science, Engineering, Business Administration or a related field; OR equivalent professional experience. Deep technical expertise, at approximately Level 400, in either Security or Copilot technologies. Experience diagnosing technical challenges, managing deployment dependencies and helping customers remove blockers to adoption. Experience in a customer-facing role, with the ability to translate complex technical concepts into practical recommendations and business value. Ability to collaborate and influence across technical, business and virtual teams. IT-related customer-facing experience. Relationship management or customer success experience. Experience leading or contributing to complex, multi-workload cloud deployments. Experience with AI and Copilot adoption, enterprise security, identity, compliance, endpoint management or data protection. Experience creating technical guidance, reusable delivery practices or enablement that can scale across customers and teams. Project management experience.