Fashion Sales & Administrative Assistant

The Retail Sales & Administrative Assistant is responsible for supporting both boutique retail operations and administrative functions to ensure seamless client experience and efficient internal processes. This role requires a high level of professionalism, strong organizational capabilities, and a solid understanding of luxury service standards. The position serves as a key link between the retail floor, management, suppliers, and internal departments.

Retail Sales and Client Service

• Provide a refined and professional client experience, ensuring all customers receive attentive, personalized service aligned with luxury brand standards.

• Support the achievement of sales objectives through strong product knowledge, effective selling techniques, and client engagement.

• Manage fitting room operations and ensure clients receive timely and courteous assistance.

• Build and maintain client relationships, including maintaining a client database and supporting VIP client initiatives.

• Maintain store presentation and ensure merchandise displays meet corporate visual standards.

• Process sales transactions, returns, exchanges, and maintain accurate client and sales records.

• Stay informed on new collections, product features, and industry trends to enhance client interactions.

• Assist with store events, including product launches, promotional activities, and client appointments.

Administrative & Operational Support

• Serve as the primary point of contact for daily communication with vendors, suppliers, partners, and internal departments.

• Coordinate administrative tasks including attendance tracking, meeting scheduling, and general office support.

• Maintain ZOHO Inventory, including imports, goods receiving, stock updates, reconciliation, and order tracking in Shopify.

• Oversee accurate preparation, packaging, dispatch, and tracking of client deliveries.

• Coordinate with courier partners to ensure timely delivery and resolve shipment issues.

• Support financial processes including invoicing, purchase orders, petty cash, and corporate card tracking.

• Perform data entry and digital updates, including website maintenance and online order fulfillment.

• Assist with procurement activities and occasional photoshoots, including basic photography and editing.

• Perform additional duties as assigned by Management.

• Support influencer communication and social media posting as required.

• Perform additional duties as assigned by Management.