Facility Operations Manager
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Key skills for this role
About the Role
ZikraByte Solutions is a technology services company specializing in web development, mobile app development, and digital marketing for diverse clients in both national and international markets.
Key Skills for This Role
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Company Description
ZikraByte Solutions is a technology services company specializing in web development, mobile app development, and digital marketing for diverse clients in both national and international markets.
The organization delivers visually engaging, high-performance websites and applications, with a strong emphasis on modern design, robust development, thorough testing, and timely delivery.
Its multidisciplinary team provides end-to-end services including branding, lead generation (SEM and SMM), SEO, analytics, UI/UX design, graphic design, and online reputation management.
ZikraByte Solutions is known for handling complex, time-sensitive projects while maintaining high standards of quality, reliability, and professional support even after project completion.
The company values skilled professionals who are committed to operational excellence, innovation, and collaborative problem-solving.
Role Description
The Director of Operations at ZikraByte Solutions is a full-time, on-site role based in the Pune Division.
This role oversees day-to-day operations across web development, mobile app development, and digital marketing delivery teams to ensure projects are executed efficiently, on time, and within budget.
The Director of Operations will establish and refine operational processes, track performance metrics, allocate resources, and coordinate cross-functional collaboration between technical, creative, and client-facing teams.
This position is responsible for driving continuous improvement, managing operational risks, and aligning execution with business goals and client expectations.
The Director will also mentor team leads, support talent development, and partner with senior leadership on strategic planning, capacity planning, and scaling operations.
Qualifications
- Strong Operations Management experience, including process optimization, resource planning, and performance tracking.
- Advanced Analytical Skills with the ability to interpret data, define KPIs, and make data-informed operational decisions.
- Proven Team Management capabilities, including leading cross-functional teams, coaching managers, and fostering an inclusive, collaborative culture.
- Solid Budgeting and financial oversight skills, including cost control, forecasting, and optimizing operational spend.
- Customer Service orientation, with experience managing client expectations and ensuring high levels of satisfaction and retention.
- Experience in IT services, software development, or digital marketing environments is highly preferred.
- Excellent communication, negotiation, and stakeholder management skills.
- Bachelor’s degree in Business Administration, Operations, Engineering, or a related field; a master’s degree or relevant certifications (e.g., PMP, Lean, Six Sigma) are a plus.
- Ability to work on-site in the Pune Division and collaborate effectively in a fast-paced, growth-oriented setting.
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