Facility Manager II

Facility Operations is core to our Success. The Facility Manager II is “THE OWNER OF THE HOUSE”. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and efficiently as per the operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and will be the primary BGIS representative for day-to-day contact with the client and the tenants for performance of the contract.

At this position level, the individual is responsible for:

Moderate to large-sized portfolios; and/or

Facilities of moderate to high complexity; and/or

Contract requirements of moderate to high complexity

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

KEY DUTIES & RESPONSIBILITIES

Portfolio Management

Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.

Responsible for ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.

Creates and implements annual facility management plans.

Collaborates with relevant stakeholders and oversees the implementation of facility-related programs.

Oversees maintenance and repair activities and performance of internal Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements.

Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.

Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.

Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.

Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting client obligations.

Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction

Recommends solutions and implements appropriate actions for issues

Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.

Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.

Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Executes emergency preparedness, risk management, disaster recovery and business continuity plans

Collaborates with relevant stakeholders on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.

In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.

Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.

Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.

Acts as the focal point of escalation for issues pertaining to facilities managed.

Budget Development & Management

Responsible for meeting budget for assigned portfolio.

Develops and manages budget for portfolio and project expenses. Collaborates with Finance to ensure affordability, budget management and ongoing profitability.

Liaises with relevant operations team members and Finance team for reports to monitor expenses.

Reviews and approves expenditures.

Project Management

Develops and executes project plans and related estimated costs and budget for assigned portfolio.

Oversees project delivery.

Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.

Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.

People Leadership

Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations

Other duties as assigned.

KNOWLEDGE & SKILLS REQUIRED

College diploma or equivalent training (e.g. RPA, CET)

3-5 years or more of facility management work experience

Solid facility operations and maintenance management abilities

Solid proficiency with facility equipment and building systems

Solid service delivery management abilities

Solid budget management abilities

Developed communication, influence, persuasion and negotiation skills

Solid client relationship management abilities

Solid people leadership skills

Solid vendor management skills

High degree of client service orientation and sense of urgency

Solid project management skills

Solid emergency preparedness and business continuity planning and execution abilities

Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible

Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset

Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable

Maintains current knowledge of and demonstrates Solid ability to implement facility management services best practices.

Solid knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Certified Facility Manager through International Facility Management Association (IFMA)

Certified Property Manager through Institute of Real Estate Management

Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)

Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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