Facility Management Services

Role Purpose

Facilities Operations

• Support daily facilities management operations across the Workers Villages.
• Monitor service delivery against agreed KPIs, SLAs, contractual requirements, and operating procedures.
• Coordinate daily activities with FM teams, contractors, and service providers.
• Conduct routine site inspections to assess facility conditions, service quality, and compliance.
• Report operational issues and follow up on corrective actions.
• Coordinate with maintenance, accommodation, security, and other operational teams.

Hard Services

• Coordinate routine maintenance activities covering mechanical, electrical, HVAC, plumbing, civil, ELV, and fire protection systems.
• Monitor preventive and corrective maintenance schedules and follow up on outstanding work orders.
• Assist in prioritising maintenance requests and resolving recurring technical issues.
• Review maintenance reports and follow up on corrective actions.
• Ensure maintenance activities comply with approved procedures and applicable standards.

Soft Services

• Monitor delivery of cleaning, landscaping, irrigation, pest control, waste management, and general environmental services.
• Conduct inspections of accommodation buildings, common areas, external spaces, and service facilities.
• Follow up with contractors on service deficiencies and corrective actions.
• Assist in monitoring service quality and resident satisfaction.
• Report recurring service issues and recommend practical improvements.

Utilities Coordination

• Monitor operation and maintenance of potable water systems, irrigation networks, sewage treatment plants, electrical distribution, water storage tanks, pumping stations, and diesel storage facilities.
• Coordinate with technical teams and service providers to address utility-related issues.
• Assist in monitoring utility consumption, availability, and operational efficiency.
• Report utility incidents, service interruptions, and unusual consumption patterns.
• Follow up on the availability of essential supplies and consumables.

Fire and Life Safety & HSE

• Support implementation of fire and life safety procedures and emergency response arrangements.
• Monitor compliance with Permit to Work (PTW) procedures and site safety requirements.
• Participate in routine safety inspections and risk assessments.
• Report unsafe conditions and follow up on corrective actions from inspections, incidents, and non-conformances.
• Coordinate with HSE and emergency response teams to maintain safe operating conditions.

Contractor, Asset, and Reporting

• Coordinate with contractors, subcontractors, and vendors to support effective service delivery.
• Monitor contractor work progress and compliance with agreed service requirements.
• Assist in reviewing work schedules, method statements, maintenance plans, and work permits.
• Maintain accurate asset registers, maintenance records, and equipment histories.
• Use CAFM/CMMS or helpdesk systems to monitor work orders, service requests, and maintenance activities.
• Prepare routine operational updates, inspection reports, and maintenance summaries.
• Track KPIs, SLAs, preventive maintenance completion, outstanding work orders, and non-conformances.
• Escalate recurring issues, service deficiencies, and operational risks to the relevant manager.
• Assist with collecting operational data for budget preparation and cost monitoring.

Qualifications and Requirements

• Bachelor's degree in Engineering, Facilities Management, Mechanical Engineering, Electrical Engineering, or a related discipline.
• FM-related qualifications such as CFM, FMP, or IWFM are preferred.
• 7-10 years of relevant Facilities Management experience.
• At least 2-3 years of experience in a supervisory, team coordination, or senior operational role.
• Experience in workers' accommodation, residential communities, labour camps, large facilities, or similar operational environments.
• Practical knowledge of hard services, soft services, utilities, and building maintenance.
• Working knowledge of MEP systems including HVAC, electrical, plumbing, and fire protection.
• Familiarity with utility systems such as water distribution, STP, irrigation, and power distribution.
• Experience coordinating contractors and monitoring service delivery against KPIs and SLAs.
• Familiarity with CAFM/CMMS, FM helpdesk, or work-order management systems.
• Basic understanding of HSE requirements, fire and life safety procedures, and Permit to Work systems.
• GCC Facilities Management experience, particularly in residential or workers' accommodation environments, is preferred.

Values and Key Relationships