Facilities Operations Manager / Workplace Services Director

Position overview

Key responsibilities

• Oversee daily facilities and workplace operations; coordinate maintenance, repairs, cleaning, security, and facility services.
• Liaise with contractors, suppliers, service providers, building management, and internal teams.
• Monitor service requests, work orders, maintenance activities, and outstanding issues; inspect facilities, equipment, common areas, and workplace conditions.
• Follow up on repair, maintenance, and improvement work; assist with facility budgets, purchases, and service requirements.
• Maintain records of maintenance, contracts, inspections, and facility documents.
• Coordinate office moves, workspace arrangements, events, supplies, equipment, furniture, and other workplace resources.
• Support workplace health, safety, security, compliance, emergency, and repair coordination.
• Prepare reports and management updates, support cost control, and perform other facilities and operational duties.

Candidate requirements

• Diploma or bachelor’s degree in Facilities Management, Property Management, Business Administration, Engineering, Building Management, or a related field.
• Experience in facilities management, building operations, office administration, property management, maintenance, or operations coordination is preferred.
• Basic understanding of building facilities, maintenance, workplace services, and vendor coordination.
• Good working knowledge of Microsoft Office and Excel.
• Contractor, supplier, service-provider, or building-management experience is an advantage.
• Good organizational, communication, coordination, and problem-solving skills; able to manage multiple tasks and follow up.
• Responsible, practical, detail-oriented, able to work independently and with teams, and willing to learn.