Facilities Management Consultant, Community Management
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Key skills for this role
About the Role
The role involves leading community operations, assessing facilities management delivery models, and developing governance frameworks with a focus on customer experience.
Key Skills for This Role
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Overview
The role focuses on community operations, integrated FM delivery, customer experience, governance frameworks, and operational readiness.
Key Responsibilities
- Lead community FM advisory and operational assessment assignments
- Assess community operations, FM delivery models, and governance structures
- Conduct operational and technical reviews across community assets and shared services
- Assess statutory compliance, operational risks, and service delivery gaps
- Support FM transition, mobilization, handover, and operational readiness planning
- Develop KPIs, SLAs, governance frameworks, and operational procedures
- Build OPEX models aligned with local and regional community benchmarks
- Support CAFM, helpdesk, and customer service operational workflows
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