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Facilities Commercial Assistant Manager

Butlin's
GBR
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Leadership & People Management
  • Ability to motivate and guide multiskilled teams.
  • Confident in providing feedback, coaching, and supporting development.
  • Calm, fair, and consistent leadership style.
  • Clear and professional communication with guests, team members, and senior managers.
  • Ability to translate technical issues into understandable information.
  • Good listener, able to understand concerns and respond appropriately.
  • Takes responsibility for standards across all commercial and external estate areas.
  • Follows through on issues until fully resolved.
  • ProblemSolving & DecisionMaking
  • Can think on their feet during breakdowns, guest complaints, or operational challenges.
  • Comfortable prioritising issues in a highpressure, fastmoving environment.
  • Organisational Skills
  • Manages multiple sites and tasks at once.
  • Keeps track of maintenance schedules, PPMs, and operational deadlines.
  • Strong sense of structure and planning.
  • Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels.
  • Identifies early signs of wear, risk, or service failure.
  • Adaptability & Resilience
  • Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
  • Remains professional and calm under pressure.
  • Team Collaboration
  • Works closely with retailers, operators, entertainers, security, and facilities contractors.
  • Builds strong internal relationships to ensure smooth operations.
  • Empathy & Emotional Intelligence
  • Understands team workloads and personal dynamics.
  • Creates a positive, supportive working environment.
  • Operational Support
  • Ensure tools, materials and parts are available and stock levels maintained for department.
  • Work collaboratively with the wider facilities and projects team.
  • Ensure minimal disruption to guests and operations when completing works.
  • Undertake any reasonable duties as directed by the Butlins leadership team.
  • Guest & Team Experience
  • Always focused on delivering great guest experience.
  • Anticipates needs, solves issues proactively, and supports brand standards.

Experience & Qualification Requirements

  • Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
  • IOSH managing safely certification
  • Full UK driving licence
  • NEBOSH General certificate (desirable)
  • Proven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment.
  • Experience supervising a technical or maintenance team
  • Experience managing contractors, supplier and service partners
  • Knowledge or awareness of :
  • Legionella awareness
  • Fire safety awareness
  • Asbestos awareness
  • EHO audit awareness
  • Planned preventative maintenance schedules
  • Strong fault-finding and problem-solving skills.
  • Ability to work independently and prioritise workload.
  • Good communication and teamwork skills.
  • Flexible approach to working hours and operational demands.
  • Understand and interpret technical drawings/instructions/process
  • Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc

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